Shipping policy
Shipping & Delivery Policy
Kitchenware LTD ships from our store at 162 Dunstable Rd, Luton, LU1 1EW, United Kingdom.
Where we deliver
We currently deliver to addresses across the United Kingdom (England, Scotland, Wales and Northern Ireland). Some remote postcodes, including the Scottish Highlands and Islands and the Isles of Scilly, may take longer in transit. Our delivery prices are the same for every address we deliver to, so there are no postcode surcharges. We do not deliver to the Isle of Man, the Channel Islands, or any address outside the United Kingdom.
Processing time
Orders are processed Monday to Saturday, 9:30am - 8:00pm (UK time). Orders placed before 2:00pm on a working day are usually dispatched the same day. Orders placed after 2:00pm, on Sundays or on UK bank holidays are dispatched the next working day.
Larger furniture items may take 1-3 working days to prepare before dispatch. Delivery dates shown at checkout include our dispatch time as well as transit, so they may fall one working day later than the transit times below.
Delivery options and costs
- Standard UK delivery – £4.99: 3-5 working days in transit after dispatch
- Express UK delivery – £6.99: 1-2 working days in transit after dispatch
- Free standard delivery on all UK orders over £50
Delivery rate table (all UK destinations)
| Delivery destination | Standard delivery | Express delivery | Free delivery threshold |
|---|---|---|---|
| England, Wales and the Scottish mainland | £4.99 (3-5 working days in transit) | £6.99 (1-2 working days in transit) | Free on orders over £50 |
| Northern Ireland | £4.99 (3-5 working days in transit) | £6.99 (1-2 working days in transit) | Free on orders over £50 |
| Scottish Highlands and Islands (including IV, KW, PA, PH, HS, ZE, KA27-28) | £4.99 - no surcharge (may take longer in transit) | £6.99 - no surcharge (may take longer in transit) | Free on orders over £50 |
| Isles of Scilly (TR21-TR25) and Isle of Wight | £4.99 - no surcharge (may take longer in transit) | £6.99 - no surcharge (may take longer in transit) | Free on orders over £50 |
| Isle of Man, Channel Islands and all addresses outside the United Kingdom | Not available | Not available | Not applicable |
There are no remote-postcode surcharges and no hidden costs. The delivery charge shown in your basket at checkout is the full amount you pay. We do not add a surcharge after you have ordered, and we do not ask for extra postage for Highlands, Islands or any other UK postcode. The only circumstance in which a further postage charge can arise is a redelivery after an order is returned to us because the address given was incorrect or nobody was available to accept it, and we will always contact you and agree that with you first.The exact delivery options and prices available to you are calculated and displayed at checkout before you pay. All prices include any applicable sales taxes.
Tracking your order
As soon as your order leaves us you will receive a dispatch email with tracking details. If you have not received your tracking information within 2 working days of ordering, please contact us.
Delays
Delivery times are estimates and are not guaranteed. Occasionally deliveries are delayed by the carrier, severe weather, stock issues or events outside our control. If your order is going to be significantly delayed we will contact you and you may cancel for a full refund.
Damaged or missing deliveries
Please inspect your parcel on arrival. If it arrives damaged, or if an item is missing, contact us within 48 hours at support@kitchenwareltd.shop or +44 1582 733733 with your order number and photos where possible, and we will put it right at no cost to you.
If your tracking shows delivered but you have not received the parcel, contact us within 7 days so we can open an investigation with the carrier.
Wrong address
Please double-check your delivery address at checkout. If an order is returned to us because the address was incorrect or nobody was available to accept it, we will contact you to arrange redelivery, which may incur an additional postage charge.
International delivery
We do not currently ship outside the United Kingdom. If you would like to order from abroad, contact us and we will let you know if we can help.
Contact us
Kitchenware LTD
162 Dunstable Rd, Luton, LU1 1EW, United Kingdom
Company registration number: 12822954
Email: support@kitchenwareltd.shop
Phone: +44 1582 733733
Opening hours: Monday to Saturday, 9:30am - 8:00pm (UK time)